At bigo88, your personal data is treated with the same care we apply to every aspect of our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data.
Last Updated: 1 January 2026This Privacy Policy forms part of the bigo88 user agreement alongside our Terms & Conditions and Responsible Gaming Policy. By registering an account or continuing to use the bigo88 platform, you acknowledge that you have read and understood this policy in full.
bigo88 ("we", "us", "our", "the Platform") is committed to safeguarding the privacy of all individuals who interact with our online gaming platform at https://bigo88.cam. This Privacy Policy sets out in clear, transparent terms how bigo88 collects, stores, processes, uses, and discloses personal data provided by Members and visitors.
bigo88 serves players primarily based in Indonesia, including major cities such as Jakarta, Surabaya, Bandung, Medan, Yogyakarta, Bali, Semarang, Palembang, and Makassar. We recognize our responsibility to handle personal data with strict confidentiality and to implement appropriate technical and organizational safeguards consistent with internationally recognized data protection standards.
This policy applies to all personal data collected via the bigo88 website, any associated mobile applications, customer support channels (including live chat and email at [email protected]), and marketing communications. It does not apply to third-party websites that may be referenced in our content.
The following definitions apply throughout this Privacy Policy:
bigo88 collects the following categories of personal data from Members and site visitors:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, KTP number | Account registration, KYC verification, age eligibility (21+) |
| Contact Data | Email address, mobile phone number, residential address | Account communication, verification codes, support responses |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit processing, withdrawal routing, AML compliance |
| Transaction Data | Deposit and withdrawal amounts (IDR/Rp), timestamps, payment method used, bet history | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, operating system, browser type, session tokens | Fraud prevention, security monitoring, platform optimization |
| Usage Data | Pages visited, game sessions, time on platform, clickstream data | Analytics, product improvement, personalized recommendations |
| Communications Data | Live chat transcripts, support emails, submitted feedback | Customer service quality, dispute records, compliance audit |
| KYC Documents | KTP photograph, selfie with KTP, bank statement, proof of address | Identity verification, withdrawal authorization, AML/fraud checks |
bigo88 does not collect or store complete credit card or debit card numbers. All payment card transactions, where applicable, are tokenized and processed by PCI-DSS-compliant third-party payment processors.
bigo88 collects personal data through the following channels:
bigo88 uses your personal data strictly for the purposes described in this policy. We do not sell your personal data to third parties. Key uses include:
bigo88 processes personal data under one or more of the following legal bases:
bigo88 does not sell or rent your personal data. We may share limited personal data with the following categories of trusted third-party service providers under strict contractual confidentiality obligations:
All third-party processors are contractually bound to process data only for the specific purpose authorized by bigo88 and to implement appropriate security measures. bigo88 conducts periodic reviews to ensure processor compliance.
bigo88 retains personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, and internal governance requirements:
After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer identify any individual. Where anonymization is technically feasible, aggregated data may be retained indefinitely for statistical analysis.
bigo88 implements industry-leading technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
While bigo88 employs robust security measures, no internet-based platform can guarantee absolute security. Members are responsible for keeping their login credentials confidential and for using strong, unique passwords.
bigo88 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device by your browser when you visit a website.
We use the following types of cookies:
Most browsers allow you to manage cookie preferences through settings. You can block all cookies, accept only first-party cookies, or delete cookies after each session. Note that disabling strictly necessary cookies will prevent certain platform features from functioning. Marketing and functional cookies can be controlled via the cookie consent banner displayed on your first visit to bigo88.
As a Member of bigo88, you have the following rights regarding your personal data:
Request a copy of all personal data bigo88 holds about you. We will provide this in a structured, commonly used electronic format within 30 days of your request.
Update or correct inaccurate or incomplete personal data. You can modify most account details directly via your bigo88 account settings panel.
Request deletion of your personal data where there is no legal obligation for bigo88 to retain it. Note that KYC and transaction records must be retained for regulatory compliance periods.
Request that bigo88 temporarily suspend processing of your data while a dispute is resolved or data accuracy is verified.
Receive your personal data in a machine-readable format and request that it be transmitted to another service provider where technically feasible.
Object to processing of your data for direct marketing purposes at any time. You can unsubscribe from promotional emails via the link in each message or via account settings.
Where processing is based on consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, contact bigo88's Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days and may request additional identity verification to prevent fraudulent requests.
bigo88 operates a strict 21+ policy. Our services are not intended for, and may not be used by, persons under the age of 21. We do not knowingly collect personal data from minors.
During registration, all Members are required to confirm they are at least 21 years of age. KYC verification requires submission of a valid KTP (Indonesian national identity card) showing date of birth. Where bigo88 becomes aware that an account has been opened by a person under 21, that account will be suspended immediately, all funds returned to the verified deposit source, and all associated personal data deleted within 30 days.
If you are a parent or guardian and believe your child has provided personal data to bigo88, please contact us immediately at [email protected] so we can take appropriate action. We encourage parents to use parental control software and to monitor their children's internet usage.
bigo88's primary operations are based in the jurisdiction of our international gaming license. Some of our trusted third-party service providers (including cloud infrastructure hosts, analytics platforms, and KYC verification partners) may process data in jurisdictions outside Indonesia.
Where personal data is transferred internationally, bigo88 ensures that appropriate safeguards are in place, including:
Members have the right to request details of the specific safeguards applied to international transfers of their data by contacting [email protected].
bigo88 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered Members via email at least 14 days before the revised policy takes effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was published. We encourage Members to review this policy periodically. Continued use of bigo88 after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.
If you do not agree to a revised Privacy Policy, you may close your account before the effective date. Upon closure, bigo88 will continue to process your data only as necessary to fulfill outstanding obligations and comply with legal retention requirements.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a data security concern, please contact bigo88's Data Protection team:
Email: [email protected]
Subject Line: Privacy Inquiry / Privacy Rights Request / Data Security Report
Response Time: within 48 hours for urgent security issues; within 30 days for access/rectification/erasure requests
Language Support: English and Indonesian available 24/7
For general customer support inquiries unrelated to privacy, please use the live chat feature on the bigo88 platform or email [email protected] without a specialized subject line.
Six core principles that guide how bigo88 handles your personal data every single day.
We collect only the personal data necessary to operate your account, process transactions, and comply with legal requirements. We never request information beyond what is essential for these purposes.
This Privacy Policy explains in plain English what data we collect, why we need it, who we share it with, and how long we keep it. No hidden data practices, no fine-print surprises.
256-bit encryption, multi-factor authentication, ISO 27001-certified data centers, and continuous security monitoring protect your data from unauthorized access at every layer of our infrastructure.
Mandatory identity verification protects both you and other Members from fraud. Your KYC documents are encrypted, retained only as long as legally required, and never shared beyond verified compliance partners.
Access, rectify, delete, or export your data at any time. Withdraw marketing consent with one click. Object to processing you disagree with. Your privacy rights are built into every aspect of bigo88.
bigo88 will never sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only with trusted service providers essential to platform operation, under strict contracts.